Refund policy

Last updated: 13 August 2026

Weirdough products are freshly prepared food and are therefore perishable. They cannot ordinarily be returned or exchanged once delivered. This does not limit your rights where an order is damaged, unsafe, incorrect, incomplete or otherwise not supplied as agreed.

CANCELLATIONS AND DELIVERY-DATE CHANGES

You may request cancellation or a delivery-date change up to 24 hours before the selected delivery date, provided the request is also made before any earlier product-specific cutoff or preorder window shown on the product page. The earlier deadline applies.

Once production, ingredient procurement, personalisation or preparation has begun—or the applicable cutoff has passed—cancellation, refund or rescheduling might not be possible.

To request a cancellation or date change, email hello.weirdough15@gmail.com  and quote your order number. A request is effective only when confirmed by Weirdough.

DAMAGED, INCORRECT OR MISSING ITEMS

Please inspect your order when it is delivered. Any visible damage, incorrect product or missing item must be reported immediately on delivery.

Please provide:

• Your order number
• Clear photographs of the affected product
• Photographs of the packaging and delivery label
• A short description of the issue

If we confirm that an item was damaged before delivery, supplied incorrectly or omitted, we will provide an appropriate remedy. Depending on the circumstances and product availability, this may include replacement, redelivery, store credit or a refund.

FOOD-SAFETY CONCERNS AND CONCEALED ISSUES

If a concern could not reasonably have been identified at delivery, including a suspected food-safety issue, stop consuming the product and contact us as soon as the issue is discovered.

Please retain the product and packaging where it is safe and reasonable to do so. We may request photographs or other reasonable information to investigate the concern.

RECIPIENT UNAVAILABLE OR INCORRECT DETAILS

We cannot guarantee a refund where delivery fails because:

• The address, telephone number or PIN code supplied was incorrect or incomplete
• The selected delivery date was incorrect
• The recipient details were inaccurate
• No recipient or authorised person was available to accept delivery
• Building access or delivery permission was not provided

We will make reasonable efforts to contact the customer or recipient. Any redelivery, return-to-origin or fresh-production cost may be chargeable after we obtain your agreement.

NATURAL VARIATION AND CUSTOMER PREFERENCES

Our products are handmade in small batches. Reasonable variations in colour, crumb, finish, shape, size, decoration, flowers, ribbons and packaging are part of their artisanal character and are not ordinarily considered defects.

Taste preferences, a change of mind, or an incorrectly selected size, flavour, egg or eggless option, delivery date, packaging option or gift addition do not by themselves qualify for a refund.

APPROVED REFUNDS

Approved refunds will ordinarily be returned to the original payment method. Processing time depends on the payment provider or bank and is typically 7–10 business days after approval.

Delivery charges may be refunded where the delivery failure was attributable to Weirdough.

CONTACT

Email: hello.weirdough15@gmail.com
Telephone: +91 98201 50593
Grievance Officer: Sheetal